Pro House Cleaning Services

Critical: Quality Realtor hired them to do move out clean before we moved in. Truly terrible job. Not a single drawer or cabinet was cleaned inside. Gobs of toothpaste still in bathroom drawers. Carpet on stairs not vacuumed. Convinced they never even ventured into the basement. Service: Moving-related cleaning

My experience with Pro House Cleaning has been a negative one. The crew that arrived was polite and thorough. Most of the home had been decluttered ahead of time, which only left the task of cleaning the excess filth. They did that to perfection. However, along the way, they damaged our flat screen television, which cost us $3,000, permanently damaging the glass screen. Sabrina, the owner, handled this and promised both to submit it to insurance and not charge us for any additional cleaning time.

Her crew should not have attempted to clean any electronics; that was something that they are instructed never to touch. The crew was not able to finish in one evening. She squeezed us in for the next day. After getting off the phone with her, I asked the crew what time they thought they might return. The supervisor communicated that it would not be in the morning and more likely would be around lunchtime.

I made certain that my mom was at the home around lunch. After several hours of waiting, no one had arrived. I texted Sabrina and told her what the crew had told me before leaving the night before. She disputed this stating that her cleaning staff never discusses scheduling with clients. While this might be their policy, that was not what occurred.

My mom was on speaker phone with me the night before as I spoke to the staff about return times. The crew arrived that evening to finish our home. They wouldn't look at a small list of areas they missed from the day before that I had compiled without speaking to Sabrina. Again, I had to send more text messages to facilitate those cleanings, ones that were promised to me during our initial phone consultation.

In the end, the home was clean. Nevertheless, my wife and I noticed the next morning that certain items were missing. They were not expensive but had value to us. I went to see if they might have been thrown away in the trash bags the crew had taken out. I was correct. Multiple toys, mementos, clothes, and so on had been pitched. This left me sorting through about 7 trash bags full of garbage to locate our belongings.

They were clearly not standard garbage. Originally we were quoted one low price with an understanding that if the home were too filthy there would be an additional up charge. When the television was damaged, Sabrina informed me that they wouldn't be charging any extra for the cleaning due to the issue. When I looked at the pending charge from Pro House Cleaning, they did charge the higher rate, as opposed to the lower one.

She explained that the cleaning would have been far more expensive and that we were only charged the initially agreed upon higher price. This was confusing and doesn't align with my recollection of our conversation. After the weekend, I spoke with Sabrina again. She texted indicating that she reported the damaged television to her insurance provider on Monday.

After waiting 4 days, I never got a phone call from an adjuster. I texted Sabrina again. Friday she sent me a claim number. When I called her insurance company, they informed me that she had not submitted the claim until Friday morning, which contradicted her earlier messages. Following this interaction, she called and said that the insurance was not going to take our claim on "good faith." She offered a $300 compensation for our $3,000 television. Having previously working in electronic sales, specifically selling high end televisions for more than a decade, I know how to to care for them.

Everything that occurred with our television was documented, and Pro House Cleaning was notified in real time. Their initial ownership of the mistake is now questionable. I am displeased. While the crews did a good job with cleaning our home, the headaches they have caused soured this experience. There are plenty of cleaning services in Kansas City that would not make these mistakes.

I was in a pinch and needing a move out cleaning done I set the appointment with these lady's and they never showed up so I reached out the following day they said they wrote my number down wrong and did not have a good phone number for starters I should have looked for a different cleaning company at this point in time but the story does not end here a few day later the cleaning crew showed up when setting evering thing up we had a price range set up 175-240 for three lady's to show up and clean the house keep in mind two of the room in this 900sqrt home did not have carpet So i show up just to check on the work and to my surprise there are five cleaning lady's at the house I found that to be a little weird because the website shows only three employee one of them being the owner of the company long story short I was told it took 11hr to clean the house and I received a text message of the invoice for $385 with a $xx discount because they missed the first cleaning date so that night I set the owner of the company a text asking why it was so expensive she said that she needed to talk with her cleaner and would call me the following do (keep in mind the owner is supposed to be one of the 3 or 5 cleaners that showed up) I let a week past with no communication after this time had passed I contacted the owner once again to let her know she has left no other choice but to dispute the charges on my credit card because of the over charge and not communicating with me to get this resolved 2 weeks later I get a call saying she will settle for 200 I told her I did not feel comfortable paying more then $175 because the property was not done walls were not wiped down they cleaned the refrigerator and unplugged as asked but left the ice in the ice maker which melted leaving standing watering in the freezer did not wipe walls down ect needless to say run for the hills unless you like being mislead and over charged for a suboar cleaning services

The team of professionals from Pro House Cleaning Services did an excellent job on a move out. The new owners were looking for a locally owned cleaning service and hired Pro House to continue their great work. I was so impressed that I've hired them to do my own home. Reasonable prices, fast and thorough service.

If negative stars were an option, that's what rating they would get. We've had trouble getting phone calls back from the very beginning which should have been a red flag but we kept at it. Bottom line is they are unreliable and the lady we scheduled through wouldn't admit any fault (or call us back) in the several no shows and reschedules that occurred. One of the most poorly ran businesses (of any kind) I've ever worked with, period! Wish we would have read the other Yelp reviews before calling this cleaning service!

I recently cancelled my ongoing cleaning service after two years due to some sloppy work. I figured it was time to try a few team. I arranged for Pro House Cleaning to come out last week and hopefully book them as my new on-going service. Similar to other reviews, I was a bit annoyed that they couldn't give me a definite time of arrival - I didn't even receive a window, I was just told "late morning." The team came and did a beautiful job.

The house has never been so clean. BUT, right before the team arrived I had thrown a load of laundry into my washing machine. Right after the team left, I ran upstairs to switch out the load when I was baffled to see that the setting names next to the dial were rubbed off. I'm not kidding. I have a two year old LG frontload steam washer and the settings were rubbed off next to the dial?

I wish Yelp would allow for me to post a picture. And nobody said anything to me. Although pretty peeved, things do happen. So my husband called to chat with Sabrina (manager?) about it. In summary of that conversation, she basically told us that her team denied it and she doesn't believe that they did it. She "gave us a deal" by not charging us for but we were still charged more than quoted over the phone. All I know is before they came the names were there and after they left, they were gone. All in all, I would never recommend this company.

The cleaning and the service I received from this company was very poor. I booked four people to do a complete home cleaning prior to my moving into the home. The cleaners showed up over four hours late and that was after they called to let me know they were almost out of gas. Once here, only two people came in. Neither one of the women spoke English.

The women we at my home until after nine at night. Once the women left, I discovered there were several things not clean: hair in the master bath shower, crud still on the master bath cabinet fronts, one whole shelf and display area had not been touched, there was jelly and dirt on the kitchen cabinet doors, there was a PILE of filth On the kitchen floor and the basement bathroom mirror still had toothpaste spots on it.

I called to complain and the woman scheduled the cleaners to come out the following Saturday. Well, the cleaners no showed on Saturday. When I called them, they were VERY unprofessional. They got irritated with me for calling them and offered to discount my bill by $24.00. This is a joke of a company and I would advise anyone who asked to RUN THE OTHER WAY AS QUICKLY AS YOU CAN!

The sad thing is, they really did a good job cleaning. Now for the rest: 1. They said they would be there first thing in the morning after 8. They showed up at 11:30. 2. I walked into the living room in time to see one of them knock a Radko Christmas ornament off, breaking it. I found out two days later they should have called this in immediately, which they did not. 3.

We also found another broken ornament, part of a limited series, after they left. Despite cleaning in that room, moving other ornaments on the same table and leaving a floor heat SITTING on the table, they claim they had nothing to do with it. 4. We did reach agreement on the radko ornament for reimbursement. When I checked two weeks later on the status of the check, I was told that it was coming from the insurance company (something that had not been divulged) and would take about a month.

It has now been six weeks and I've still heard/received nothing. 5. While cleaning the stove, one of them accidentally turned on the gas burner enough that gas started escaping. Had i not walked into the kitchen, noticed the smell and turned it off, who knows what could have happened. 6. I was told that I would need to purchase and additional 30 minutes in order for all cleaning in the bedrooms and bathrooms to be completed.

I agreed and they still completely skipped one bathroom. 7. Attempts to contact people, get answers, follow-up were very frustrating. Overall, despite the good job of cleaning, not worth the time wasted, lack of follow through, difficulty in communication, and integrity. brad p

"Pro house cleaning" should rethink their company name. When I initially called, the lady that booked the cleaning was very friendly and accommodating. I told her that we would need a construction clean but just the downstairs and master bedroom (I would take care of the guest rooms.) She was fine with this and gave me an estimate based on square footage.

She told me they would be coming to my house a little bit after 12 noon but would call before arrival. This was the beginning of my nightmare. They called at noon to say they wouldn't be able to come until after 2 PM and that their schedule is 2 hour increments (this I was never told). Keep in mind I blocked off 2 hours of my work day to be home with the maids so I was frustrated when they were arriving hours late.

When the maids finally arrived I had told the supervisor to just have them complete the downstairs first with all the dusting and cleaning as well as the master and bathroom - she was not only the supervisor but also the same lady that booked my date and time - thus we already had this discussion. With roughly 15 minutes of cleaning time left I decided to confront the supervisor because the vacuum hadn't been run, the floors weren't mopped, the blinds weren't dusted - the main floor still had a lot to be done but the guest rooms and everything upstairs had been completed (please keep in mind again - I had requested the main level be done first and if there is time to then complete the guest rooms).

Upon approaching the supervisor about the main level she stated that a lot of time was taken up by me asking to do the sheets in the guest rooms. REALLY? because last I had checked the guestrooms were to be completed if and only if the main level was completed. She told me I would have to pay for an additional hour of maid service to have everything done (5 hours and 3 maids already paid for - this shouldn't take this long!) Long story short - I asked for them to complete what was requested and that I would have to leave for a meeting.

That night when I came home to check out the house - they never cleaned the blinds, they didn't mop, they didn't finish vacuuming, and the kitchen appliances hadn't been wiped down and they left their trash on my front porch! My husband and I called the company to ask for the maids to come back out and complete the poor job that we had already paid for - they told us they would come back out at a discounted rate but that their policy is to clean from the top floor down.

This is a SERVICE I am paying them for - if requested to clean the master/bathroom and main level that is what I'm paying you for and was our understanding on the phone and in-person - not to put sheets on the bed and clean areas not requested. Low and behold they are not coming out to service the house that was left un-cleaned. I HIGHLY recommend that you DO NOT use this company to clean your house. Their lack of unprofessional-ism, timeliness and lack of a cleaning service is not worth my time or money - nor should it be yours.

I agree with the other reviewers on here. For the actual cleaning of my loft these folks did a fine job. Four people cleaned 800 square feet top to bottom in about an hour. I was relatively satisfied with the cleaning. That said, they showed up about 4 hours late, which was inconvenient to say the least. I also received poor customer service from the woman I booked the service with.

She said she would call me back to finalize the details of my cleaning, she never did call back so I was forced to contact her again and give all my information over again. I should have known better from that. Will I use them again? Maybe, but not if I need the cleaning done in any sort of timely fashion.

On June 14, I purchased a Living Social deal from Pro House Cleaning in Kansas City. I called to schedule a cleaning in early August - it took 2 calls and an email to get them to call me back, but we scheduled the cleaning for last Tuesday, August 30. On August 30, I took the afternoon off work so I would be at home for the cleaning - but no one ever showed up.

I have since called the company 3 times to find out what happened and reschedule, but have not heard back. Based on slow/no communication and the fact that they no-showed on me, I will not be using or recommending them to anyone.

I have been using Pro House Cleaning for over 3 years now. They are always professional and I dont have to worry that they will let my dogs out! I leave a key and come home to a clean house! I would say try them out, you wont be sorry! Its hard to find someone that you trust in your home, and I trust them 100%. Also I feel that the price is fair. Another factor in hiring a cleaning service. Great job as always!

Pro House Cleaning lived up to its name when it came to the cleaning portion of the job. Three women cleaned the house and it seemed to be pretty quick, so I was pleasantly surprised to find that the house was left almost spotless. I do realize that most cleaning services are up front about the fact that it may take 3 or so cleanings to get the house completely cleaned.

I was told on the phone that the first cleaning would be considered a deep cleaning and so was told an estimate of between 130 and 180 for the size of the house. Now, I completely understand that without seeing the house and the level of cleanliness, there would be a give or take 50 dollars. Plus I have two cats. All cool and clear about that. The only thing with the cleaning job that left me a bit unsatisfied is that there is a big "window" that could have used a once over with cleaner.

Not that I expected a window cleaning throughout the house. This is a single piece of glass that does not open, so is for decorative purposes only. It was left rather dirty and smudged. That alone wouldn't make me leave a two star review, however. Be very clear, the reason I will not use this service again is because the time frame that you're expected to wait for the cleaners' arrival is *four hours*.

When initially setting up the appointment, all I heard was "we can give you 8-noon or noon to 4," so I mistakenly assumed that this could be the amount of time the cleaning would take. But, no. The second woman I spoke to kind of breezed over that time frame again and luckily I asked point blank, "do you mean that the cleaners could arrive anytime between 12 and 4. meaning, that they could very well show up at 3:55?" I finally got it out of her that yes, this is the case because they could have an early appointment that runs over. Uh for FOUR HOURS?

I would have said forget it right then and there, but I had a house guest arriving later in the week and no time to clean before her arrival. Not shockingly, they arrived 3:55 on the dot on the day of my appointment. And I waited for them from noon. I just can't fathom doing this once a month and I work from home. I've used other house cleaners and never had to deal with such an absurd amount of time to be inconvenienced. It's hard enough for me to deal with having people invade my house to clean for 3 hours, no less 7 (the four to wait and the three to clean). I'm getting stressed just thinking about it. So, no. Never again.

I hope you will think twice before you hire them. I had been scheduled for two weeks (new customer) for today between 10 & 12. No one was here by 12:30, so I called and was told they were running behind but would be there soon. At 2:30, I called and was told they would be there within the hour. At 4:00 I called and was told they didn't know when they would be there, I suggested we reschedule for Monday but was told they didn't have any time for atleast 2 weeks.

They were very defensive and showed no signs of customer service or professionism. I called the clearing house that handled the payment to them and requested my money back and was told by them they had received several complaints about them. I learned a lesson; please don't repeat my mistake.

These guys could have gotten more stars from me, but they showed up 4 HOURS late. After 2 hours, I called and asked WTH? "Running late. We'll call you when we're on our way". They finally ended up arriving 2 hours after the call. (They did call me 3 hours 15 min after the appointment and tell me the cleaners were on their way). The cleaners, themselves, were pretty darn good.

They were all Latinas and not strong on English, but fortunately the wife speaks Spanish. They did arrive with a bilingual supervisor who provided instructions to them and then departed. The cleaners were nice, polite, and thorough. Price was per hour and the cleaners really worked the whole time. No slacking. No complaining. THey were there to clean and that's what they did.good work ethic.

The supervisor came back after about 2 hours (agreed time) and made a few corrections and we settled up at 3 hours. I received a call from the "owner" (?) who told me the costs. There was no surprise on the cost and it was as I had anticipated. The supervisor was able to take a credit card right there and send me an e-mail receipt from her iPad she carried with her. Pretty efficient. Other than the 4 hours late and lack of concern for my time, they did well.

I was very happy with the service they provided. The crew arrived just hours after I called (same-day!) and did a great job cleaning. I did a move-in service: the landlord had neglected some really basic stuff, and instead of spending what would have been days if I'd done it, I decided to do some research and hire a service. They charged me for two hours, which I felt was a fair price because of all the pet hair and dander and scrubbing (the bathtub, for example, was filthy). Pro House Cleaning cleaned the place top to bottom, getting some ingrained grit out of the tiled floors, and did an excellent job on the bathroom.

The house was filled with pet hair from the previous tenant (still not happy that the landlord didn't do the diligence on this place, and then he wouldn't pay for a cleaner to come out). I did a triple combo: I had another service clean the air ducts and furnace on Thursday, Pro House Cleaning cleaned the whole house later that day, including the blinds, floors, nooks and crannies, and then a separate carpet cleaner came out Friday, before I moved in my stuff on Saturday.

I wish I'd asked Pro House Cleaning if they provided the other two services (I think she said they do). They asked if I would like to do regular cleanings, but I'm a pretty tidy guy and live alone, so I might use them for their deep cleaning service every six months or so. It's nice to not have to crawl all over the kitchen and bathroom, get behind stuff, clean the inside of the oven, etc.

I had a filthy house. And I mean baaaaad. Although it took time, it was so worth it in the end and now I can keep the house clean! These ladies did an excellent job. They wiped down everything, moved furniture to get behind it, scrubbed, polished, dusted. I can't tell you how great of a job they did! The house looks better than when we moved in. I would definitely recommend them!