Business Details
47 Years
experience
Emergency
services
Your Trusted Partner for Professional Cleaning Services
Founded in 1979, The Maids has established itself as a leading residential cleaning service provider across the United States and Canada. With nearly 200 franchises serving over 90 major cities, we pioneered the industry's first 22-Step Cleaning Process in 1995, revolutionizing home cleaning standards. Our partnership with Mr. Clean since 2022 underscores our commitment to quality and innovation. Our team-based approach ensures efficient, thorough cleaning using eco-friendly products safe for families and pets. We maintain rigorous quality control through background-checked, bonded professionals trained in specialized cleaning techniques.With 40+ years of experience, we combine proven methodologies with modern advancements to deliver consistently exceptional results. Our customer-centric philosophy emphasizes flexibility, transparency, and 100% satisfaction guarantees. We serve diverse needs through customizable plans including one-time, recurring, and specialized cleaning services. Our proprietary systems and professional-grade equipment ensure superior dirt and allergen removal. We maintain industry leadership through continuous research and process improvements while upholding core values of integrity and customer care.
Services
House Cleaning
Deep Cleaning
Recurring Cleaning
Same-Day Cleaning
Move-Out Cleaning
Carpet Cleaning
Window Cleaning
Airbnb Cleaning
Post-Renovation Cleaning
Green Cleaning
Details
- Year established: 1979
Highlights and features
- 40+ years of industry experience with proven cleaning methodologies
- Proprietary 22-Step Cleaning Process ensures comprehensive results
- Eco-friendly, child/pet-safe cleaning products and HEPA filtration systems
- 100% satisfaction guarantee with flexible rescheduling options
- Trained, bonded professionals with standardized quality control
Associations and certifications
- ISO 9001
- EPA Safer Choice Partner
What people say
Spotless results
Professional staff
Eco-friendly products
Flexible scheduling
Reliable service
Services
House Cleaning
Our comprehensive house cleaning service covers all rooms with attention to detail. The proprietary 22-Step Process includes dusting, bathroom sanitization, kitchen cleaning, and floor care. We use HEPA filtration vacuums capturing 99% of airborne contaminants. Teams complete standard cleanings in 2-4 hours depending on home size. Service includes trash removal and basic organization.
Deep Cleaning
Deep cleaning targets high-traffic areas and hard-to-reach spaces. Our teams spend 4-6 hours on detailed tasks like baseboard wiping, appliance cleaning, and grout sanitization. This service includes all standard cleaning elements plus extra attention to kitchens and bathrooms. Recommended quarterly for optimal home maintenance.
Move-Out Cleaning
Specialized move-out cleaning prepares homes for new occupants. Our teams focus on eliminating stains, sanitizing surfaces, and restoring fixtures to like-new condition. This 3-5 hour service includes appliance detailing and wall spot-cleaning. Helps ensure full security deposit return through thorough documentation.
Carpet Cleaning
Professional carpet cleaning uses truck-mounted extraction systems for deep stain removal. Our technicians spend 1-2 hours per room on pre-treatment, hot water extraction, and drying. The process removes 90%+ of embedded dirt and allergens. Includes furniture moving and basic stain protection application.
Green Cleaning
Our green cleaning service uses EPA-certified environmentally preferred products. The 22-Step Process substitutes traditional chemicals with plant-based alternatives. Teams wear microfiber cloths and use reusable cleaning pads. Service maintains effectiveness while reducing chemical exposure by 80% compared to conventional methods.
People
Cathy Skula
Chief Executive Officer
With 20+ years in franchise leadership, Cathy previously grew Rent-A-Center's franchise network from 200 to 500+ locations. She brings extensive operational expertise and a focus on franchisee success.
Dave Smith
Chief Operating Officer
Dave has 27 years of franchise operations experience, previously managing 400+ Rent A Center locations. He specializes in system standardization and franchise support infrastructure development.
Calum Middleton
Chief Financial Officer
Calum holds a PhD in Finance and previously served as CFO for Gordon Ramsay North America. He brings financial strategy expertise from managing multi-unit restaurant brands.
Steve Gregersen
Chief Marketing Officer
With 15+ years in franchise marketing, Steve has led campaigns for Century 21 Real Estate and fitness franchises. He focuses on digital marketing and brand positioning strategies.
Daniel J. Bishop
Founder
Daniel founded The Maids at age 21 after starting his first janitorial business. He developed the team-based cleaning model through time-motion studies, creating the foundation for national expansion.
Questions
What cleaning products do you use?
We use EPA Safer Choice certified products and Mr. Clean branded solutions. All products are child/pet-safe with detailed safety data sheets available.
Can I customize my cleaning plan?
Yes, we offer three core plans with customizable add-ons. Our Ultimate Healthy Home package includes all rooms plus bonus services like appliance cleaning.
Are your cleaners trained professionals?
All team members undergo background checks, bonding, and 20+ hours of training in our proprietary 22-Step Cleaning Process.
Do you offer same-day service?
Yes, we provide same-day cleaning with 4-hour minimum notice. Availability varies by location with 90%+ same-day booking success rate.
What areas do you service?
We operate in 40+ US states and 3 Canadian provinces with nearly 200 franchise locations. Check our website for specific service areas.
What is your satisfaction guarantee?
We offer a 24-hour satisfaction guarantee. If unsatisfied, contact us for free re-cleaning or service credit within 24 hours of visit.
Reviews (4)
Alicia Daniel
Apr 28, 2022
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I have no idea how they have such high ratings. I booked them for December 22, 2021. Got the confirmation and everything. Then I never heard from them again. They completely ghosted me and left me hanging. I had to scramble to find someone else at the last minute. Very disappointed.
Brian Hale
Mar 01, 2022
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The Maids have been cleaning my home for a couple of years now and I highly recommend them. First, the cleaning is always done right, and they show up when scheduled. Furthermore, they are very responsive to calls or email if I have to re-schedule or add an additional cleaning. Update for 2022: This is all still true and happy to continue using The Maids.
Alice McCabe
Feb 28, 2022
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We love we our team! They do a great job and it's so nice to come home to a clean house. Service: Standard cleaning
George Clements
Feb 26, 2022
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We are very happy with the service we receive from The Maids. They are reliable and thorough. Thank you so much! Service: Standard cleaning