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Address Our Mess Address Our Mess
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Business Details
14 Years
experience
Emergency
services
Professional Hoarding & Clutter Cleanup Services
Address Our Mess was founded by Jeff Cohn and Josh Rafter after recognizing a critical need for compassionate and professional cleanup services for hoarding and clutter situations. We prioritize psychological sensitivity, ensuring all staff undergo specialized training while maintaining client privacy through unmarked vehicles and rigorous background checks. Our team combines extensive experience in the cleaning and remediation industry with a non-judgmental approach, offering customized solutions for hoarding cleanup, estate cleanouts, and organizational challenges.

We have served over 1,700 satisfied clients nationwide, featured on Dr. Phil for our expertise. Our mission focuses on restoring functional living environments while respecting clients' emotional connections to their belongings.
Services
Hoarding Cleanup Junk Removal Estate Cleanout Clutter Cleanup Animal Hoarding Cleanup Valet Trash Service Custom Cleaning Heavy Duty Cleaning Organizing Services Debris Removal
Served areas
  • Maryland, Virginia, North Carolina, South Carolina, Alabama, Georgia, Florida, New York, Mississippi, West Virginia, Tennessee, Kentucky, Ohio, Michigan, Minnesota, Wisconsin, Indiana, Pennsylvania, New Jersey, Delaware, Rhode Island, Massachusetts, Connecticut, Vermont, New Hampshire, Maine
Details
  • Year established: 2012
  • Employees: 50
  • Licensed
  • Insured
Highlights and features
  • Specialized training in hoarding psychology and trauma-informed care
  • 24/7 availability for urgent cleanup situations
  • Unmarked vehicles for client privacy and discretion
  • Rigorous background checks for all employees
  • Customized solutions for unique cleanup challenges
Associations and certifications
  • IICRC
What people say
Gave me my life back Highly professional team Respectful and thorough Transformed my living space Compassionate approach
Website
People
Josh Rafter
Owner
Josh has over a decade of experience in the cleaning and remediation industry with IICRC certifications including Advanced Structural Drying. He received specialized training from Cory Chalmers of A&E's Hoarders on compassionate intervention techniques for hoarding situations.
Megan
Estimator
Megan specializes in client relations for clutter and hoarding cases. With psychology training and extensive field experience, she provides nonjudgmental support while developing practical cleanup strategies tailored to each client's emotional and logistical needs.
Jennifer
Estimator
Jennifer brings 25 years of cleaning industry expertise to Address Our Mess, combining technical knowledge with maternal sensitivity. Her four years in hoarding intervention have developed exceptional skills in guiding families through complex emotional and practical challenges.
Alex
Operations Manager
Alex has managed operations since 2014, progressing from administrative roles to oversee project execution. Currently pursuing sociology studies and certifications in disorganization challenges, they ensure seamless coordination from initial inquiry to project completion.
Questions
What does Address Our Mess specialize in?
We specialize in hoarding cleanup, clutter removal, estate cleanouts, and organizational services with compassionate, trauma-informed approaches.
Do you handle animal hoarding situations?
Yes, we safely clean and sanitize properties affected by animal hoarding, addressing biohazard risks from pet waste and infestations.
How do you protect client privacy?
Our vehicles remain unmarked, and we maintain strict confidentiality throughout all projects and communications.
What areas do you service?
We operate in 40+ states spanning the Northeast, Southeast, Midwest, and Mid-Atlantic regions with local teams available.
Are financing options available?
Yes, we offer flexible financing solutions to make our essential cleanup services accessible to all clients.
Do your teams work weekends?
We schedule cleanup projects based on client availability, including weekends and evenings for convenience.
Videos
Reviews (5)
Chris Pollock
Sep 08, 2021 Report
Miguel and his crew did an excellent job! Very pleased with their hard work and they got the job done on time and on budget! Office staff of Megan and Coleen were professional and timely! Would highly recommend the whole team to others!
John Isabella
Jul 01, 2021 Report
The best place to have a house cleaned that's in bad shape, best prices and nicest people and everything is discrete, they ask no questions and just get the job done from horder to just major clutter they do it all
Mark M.
Nov 30, 2019 Report
Coleen in the Maryland office was great to work with, and very professional; keeping the client's needs at the forefront.
Patty Michaels
Jun 17, 2017 Report
Our experience in May 2016 was extremely positive. We had a home with an elderly family member that had turned into a hoarding situation not unlike what you would see on television. Up to that point family intervention was unsuccessful. Megan and her team came in with compassion and professionalism, and returned the house to integrity. We have continued to use the services for aftercare review. Grateful is an understatement.
Jim Novak
Dec 28, 2015 Report
My aunt in maryland is a hoarder. We don't visit much but last time we did we couldn't get into the house as it was filled. Address Our Mess's people were great on the phone, they calmed my aunt down enough to get her to agree to let us and them help. The date that my aunt scheduled. we weren't available to help, but they told it was fine as long as she was there. They did it all, the removal the cleaning, and when we were able to get back to maryland to check on my aunt, it was amazing.

Not only were the floors cleared away, they were cleaned. The walls, the bathroom, kitchen, all of it was cleaned as well. Well worth the money, my aunt can actually live in her house again. Amazing Job